My staff recently showed me that we have had 3 bad Google reviews about our hospital.  I understand that bad reveiws are inevitable even if we do our best.  If an owner's pet is dying of cancer we can't change that but we can try to ease the pet's pain while still alive or ease the patient's passing.  It is very difficult for some people to handle these life and death issues and they may not understand what we are saying or do not like what we are trying to tell them.  These people will leave us and they will leave us unhappy but there is nothing we can do about it. 

What bothers me about the reviews is that they say we essentially enjoy euthanasias.  After reading these reviews I had to question myself and asked one of our long time receptionists if she felt we were too easy to euthanise animals.  She immediately said no and that the reason she was proud to say she worked for us was that all the doctors always acted on the behalf of the patient and always did what was right for the patient and owner.  

What she said got me thinking.  The goal of people that work for veterinarians is to work for a veterinarian that treats it's patients with caring and respect and does everything they can to ensure their patients welfare.  These people will not stay long at a facility that does not care about it's patients and euthanizes animals for no good reason.  Although people leave a job for many reasons, most of our staff has been with us for more than five years and some for as many as 10 years.  If we are too quck to euthanize and are not respectful to our patients, the staff would be the first to know and it would be hard for us to keep good people.

I did place a response to the Google reviews and if you want to read what has been said and my reply just do a Google search for Kindness Animal Hospital, Port St. Lucie and look for reviews of our hospital (I tried to put a link in here but it didn't work).