To begin e-mailing reminders to those clients that would prefer that form of communication we will need to start to collect your e-mail addresses.  So the next time you are in, you may be asked to give us your e-mail address.  The e-mail addresses will help not only with reminders but also it will allow us to effectively notify you in case of some sort of recall or problem with pet products such has food recalls of last year.  The e-mails will only be used to communicate with you from Kindness Animal Hospital and will not be given or sold to any third party.

To do this efficiently, we would like you to inform us that you would like to switch from the U.S. Postal service to electronic mail.  I know that we have a lot of older clients that don’t feel comfortable with computers.  Rest assured that we will still be using paper reminders but for those individuals that would prefer e-mail, we would like to accommodate them as well.

And a final note on the subject of communication.  We understand that our client's time and money is a priority so when one of our patients is undergoing treatment (for anything from allergies to life threatning illnesses), we frequently perform follow up phone calls.  We can often prevent a future office visit by tweaking the treatment over the phone should the treatment not help as much as we think it should.  However, I find that we don’t always get responses even when multiple messages are left.  Our follow up calls are a very important part of the treatment process and we would really appreciate a response when we leave a message.  If you would like us to call you on a particular number then please give us that phone number.  If you would prefer an e-mail instead of a phone call, please let us know that as well.  The important thing is the health of your pet…how we get there doesn’t matter, as long as we get there.